This Privacy Policy describes how My Store (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fanaticotech.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support marketing efforts. These may include:

– Essential Cookies: Required for site functionality (e.g. cart, checkout).
– Performance Cookies: Help us understand how you use the site (e.g. Google Analytics).
– Marketing Cookies: Used to deliver relevant ads (e.g. Facebook Pixel, Google Ads).

You can manage or disable cookies through your browser settings. However, please note that some features of our website may not function properly without them.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—such as completing your orders, complying with legal obligations, resolving disputes, and enforcing our agreements. Once your information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the right to:

– Request access to the personal data we hold about you.
– Request corrections or updates to your personal information.
– Request deletion of your data, subject to legal and contractual obligations.
– Withdraw consent or opt out of marketing communications at any time.

To exercise any of these rights, please contact us at: privacy@fanaticotech.com (or use your main contact email if you prefer)

We will respond within a reasonable time frame and in accordance with applicable privacy laws.

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

– Secure Socket Layer (SSL) encryption for data transmission.
– Access control and role-based data permissions.
– Regular security assessments of our platform and third-party providers.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of storage is 100% secure.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy.